Privacy Policy
HikingGuide.es
Operated by Paragliding Guide S.L.
Last updated: 7 August 2026
HikingGuide.es respects your privacy and is committed to protecting personal information entrusted to us.
1. Who Controls Your Information?
HikingGuide.es is a trading name of:
Paragliding Guide S.L.
CIF: B22478184
Calle Nueva 41 A
11680 Algodonales
Cádiz, Spain
Registro Mercantil de Cádiz: CA-66964
Email: info@hikingguide.es
Paragliding Guide S.L. is the data controller for personal information processed through HikingGuide.es.
2. Information We May Collect
Depending upon your interaction with us, we may collect:
- Name
- Address
- Telephone number
- Date of birth
- Booking information
- Holiday dates
- Payment and transaction information
- Accommodation requirements
- Flight and transfer information
- Emergency contact information
- Travel-insurance details
- Hiking or cycling experience
- Fitness information
- Relevant medical information
- Dietary requirements and allergies
- Communications with us
- Marketing preferences
- Website and cookie information
3. Why We Process Your Information
We may use this information to:
- Answer enquiries
- Create and manage bookings
- Process payments
- Operate our customer-management system
- Provide booked activities
- Arrange accommodation
- Coordinate airport transfers and local transport
- Plan appropriate hiking and cycling activities
- Provide route information and local support
- Communicate important information before and during a holiday
- Respond to emergencies
- Maintain accounting and business records
- Meet insurance and legal requirements
- Resolve complaints or legal claims
- Send marketing communications where permitted
4. Health and Medical Information
Health information receives additional protection under European data-protection legislation.
We request only health information reasonably relevant to participation, activity planning or safety.
Where required, customers will be asked to give explicit consent to the processing of relevant health information.
Access to this information is restricted to people who reasonably require it to organise or safely provide the customer’s activity.
5. Legal Bases for Processing
Depending on the circumstances, our processing may be based upon:
- Performance of a contract
- Steps taken at your request before entering into a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent
- Explicit consent for relevant special-category information
- Protection of vital interests where applicable
6. Booking and CRM Information
When you enquire or book, we may create a customer record within our booking and customer-management systems.
This allows us to maintain booking history, payments, forms, travel information, customer communications and other information required to provide our services.
7. Payment Information
Payments may be processed through secure third-party payment providers such as Stripe or other payment services offered through our booking system.
We do not normally store complete payment-card information ourselves.
8. Who We May Share Information With
Where reasonably necessary, information may be shared with appropriate:
- Hiking or cycling guides
- Accommodation providers
- Transport providers
- Payment processors
- Website and booking-system providers
- Email and communications providers
- Accountants and professional advisers
- Insurers
- Emergency services
- Public authorities where legally required
We only share information reasonably necessary for the relevant purpose.
9. Emergency Contacts
If you provide details of another person as your emergency contact, you should ensure that they know their information has been provided to us for this purpose.
10. How Long We Keep Information
Information is retained only for as long as reasonably necessary for the purpose for which it was collected and to comply with applicable accounting, tax, insurance and legal requirements.
Sensitive medical information will not be retained longer than reasonably required for operational, safety or legitimate legal purposes.
11. Marketing and Newsletters
Where permitted, we may use your contact information to send news, available holiday dates, events or special offers.
Where consent is required, marketing will only be sent after consent has been provided.
You may unsubscribe at any time.
Unsubscribing from marketing does not prevent us from sending important information relating to an existing booking.
12. Photographs and Video
Images may be taken during our holidays and activities.
Identifiable photographs or videos will only be used for marketing where we have an appropriate lawful basis or consent where required.
Customers can tell us at any time that they do not wish to appear in promotional content.
13. Cookies
HikingGuide.es uses necessary cookies and may use optional analytics, functional or marketing cookies.
Where consent is required, optional cookies will only be activated according to the choices made through our cookie-consent system.
14. International Data Processing
Some technology providers may process information outside the European Economic Area.
Where this occurs, appropriate safeguards will be used as required by applicable data-protection legislation.
15. Your Data Protection Rights
Depending upon the circumstances, you may have the right to:
- Access your information
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
You may exercise these rights by contacting:
You also have the right to complain to the Agencia Española de Protección de Datos (AEPD).
16. Changes to This Policy
We may update this Privacy Policy when our services, systems or legal requirements change.
The current version will always be published on HikingGuide.es.